Senior E-Commerce Operations Coordinator

Senior E-Commerce Operations Coordinator

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you.

We have an exciting opportunity for a Senior Ecommerce Operations Coordinator based in our London office:

Department Overview

Established in 2016, the Digital department has undergone rapid expansion as it strives to deliver an aggressive roadmap alongside equally aggressive revenue aspiration. The team currently manages eight localized transactional websites, servicing 56 countries (and growing) including UK, Germany, France, Spain, Italy, Australia, Singapore, India, South Africa and more.

Who You Are

A highly organised, detail-oriented person with strong communication, project-management and analytical skills. You are energetic, positive, reliable, a keen learner and self-motivated. You thrive in a rapidly changing environment and can work well to deadlines and perform multiple tasks effectively and concurrently.

What You’ll Do

• Undertake day-to-day website operations tasks including consumer support queries, daily monitoring and reacting to any on-site bugs & issues.
• Act as first point of contact for cross-functional teams – customer service, warehousing and logistics, loss prevention, ecommerce IT, retail and omni operations etc.
• Responsible for weekly and monthly reporting, continuing to develop and improve the data analysis across our third parties, providing analysis and insight into trends.
• Investigate and troubleshoot potential site or process issues, using insights to determine areas of focus. Suggest solutions and improvements. Report and follow up on any reported issues – logging tickets, providing information, and escalating where required.
• Project-manage business activities in relation to sale and promotions – organise meetings, agree actions and communicate decisions to wider teams. Confirm updates, deadlines and dependencies with cross-functional teams.
• Create and maintain ecommerce operations documentation and guides.
• Coordinate day-to-day website updates by briefing in detailed and accurate requests and then testing.
• Support key business projects with the Digital Ops Manager – Develop research, QA testing and coordination where required.

You’ll Need to Have

• 4-5 years ecommerce operations experience, preferably in fashion retail.
• Experience working across multi-lingual, multi-currency localised websites.
• Experience working with cross-functional teams such as customer service, warehouse and logistics, and retail operations, with demonstrated ability to manage good relationships with both internal teams and external suppliers.
• Experience and knowledge of online payment processes.
• Excellent attention to detail with strong project-management and communication skills, and ability to work well under deadlines.
• Strong problem-solving, analytical and trouble-shooting skills.
• Experience working with Jira and other QA tools.

We’d Love to See

• Enthusiastic and proactive approach, with demonstrated ability to work in a fast-paced, « self-starter » environment.
• Team player with a positive ‘can-do’ attitude.
• Passionate about the customer and all elements of the customer experience.
• Energetic – has a sense of urgency.
• Excellent communication, interpersonal and time management skills with the ability to build effective relationships quickly.

Inclusivity at Capri

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

About Us

At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions.

The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched « Watch Hunger Stop, » partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty million meals (and counting) to hungry children.